CX Solutions
ACQUIRE|ENGAGE|RETAIN
Targeted communication across the customer lifecycle
ACQUIRE
ENGAGE
RETAIN
Targeted communication across the customer lifecycle
NEW CUSTOMER ON-BOARDING
Welcome new customers, clients and members through a dynamic video customer journey utilising customer information in real time. Increase satisfaction and engagement. Maximise product & service understanding at the start of the CX lifecycle.
POLICY RENEWALS | RETENTION
Ensure a convenient and seamless renewal of policies in a targeted and timely way. Engage your customers at the right time, explaining and reviewing policy coverage, premiums and other details. Real time call to action amplifies retention.
VIDEO BILLING | STATEMENTS
Deliver video statements for new accounts, bills, policies and memberships. Convey complex information in a visually compelling and relevant way using real-time data. Offer cross-sell.
LOYALTY | CROSS SELL
Reduce churn and increase NPS through personalised, timely and relevant offers. Increase satisfaction, drive new customer acquisition and revenue growth by including easily redeemable CTA functionality.
ACCOUNT RE-IGNITION
Re-engage lapsed customers and account holders. Maximise membership or account reactivation through one click CTA functionality.
INTERNAL | EMPLOYEE ENGAGEMENT
Personally welcome new employees to your organisation. Acknowledge the tenure and achievements of existing employees at key dates. Create personalised share offers and other incentives.
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