Smart Video Australia is one of the world’s most advanced data-driven, interactive personalised video platforms. Our platform is hosted in the cloud, on AWS servers.
We pioneered personalised video technology in the Australian market in 2014. Since then we have implemented well over 100 bespoke, interactive Video CX programs for leading organisations, facilitating highly personalised customer interactions at every step of the customer lifecycle. Leveraging real-time data, videos are streamed live, with customised audio.
Our interactive Video CX solutions range from Customer Acquisition, Retention and On-Boarding, through to Airline/Credit Card and other Loyalty Programs. We also offer Video Billing/Statements for the Telecommunications, Utilities & Superannuation space, as well as Insurance Policy Sign-up, Renewals and Claims. Our Video CX Platform can also be utilised for internal employee engagement and on-boarding. Our platform utilises CTA functionality to create interactive customer journeys, and integrates seamlessly with your existing DMP and eDM platform. We offer a bespoke client analytics dashboard to measure results in real time.
Our Customer Engagement applications demonstrably increase NPS, loyalty and sales, whilst reducing customer churn and customer communication costs.